Please note that we have to receive the video proof about the product problems so that we can process the tech support. Only video proof could work which is very important for us to figure out the component defections.
Here at elskateboards, we have free warranty for 180-days from date of purchase which means that if the product has problem with manufacturing defect, we will diagnose the problem and help fix the board. We also offer life-time product warranty product customer service. Please note that electric skateboards are electric vehicles and please use it carefully. We are using the best quality motors, batteries and controller. We run each electric skateboards/ scooters 300 hours before we send them out.
This Limited Warranty does not cover normal wear and tear, wheel, or any damage, failure or loss caused by improper assembly, maintenance, storage or mis-use.
elskateboards is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.
For your records, we recommend you save your original sales receipt with your elskateboards product manual and write the serial number directly on your product manual for reference.
We have Fixing kits available for any defects and we will help you to fix them.
What’s Covered Under Warranty…And What’s Not Covered
From the date of the purchase of the product we will provide 180 days free repair service if the product has quality issues (shipping fee may apply).
Remote control and lithium battery can be replaced if they haven’t been disassembled in half a year. Customers need to charge the lithium battery once every two weeks when not using it. Motor’s defects liability period is 6 months. Other accessories are not included in defects liability.
If the product has a problem under the following conditions within the warranty period, company will charge basic repair fee:
- Improper operation include impact, crashing, etc.
- Disassembling, repackaging and repairing without company’s instruction.
- Motor stall and overweight usage.
- Irresistible force (fire, flood, earthquake, etc.)
- Used in a manner other than for recreation or transportation;